Shipping Policy

Last updated: 1 November 2026

 

1. Delivery destinations

Our primary markets are the United Kingdom, United States, Australia and New Zealand. Delivery to other countries is available where supported for the product and address.

Availability depends on the supplier, product, carrier and destination. We cannot guarantee every product can be delivered to every country. Availability must be confirmed before purchase.

If we cannot deliver an accepted order as agreed, we will contact you and arrange an appropriate refund or an alternative only with your agreement.

 

2. Fulfilment

PUPPIES TO PAWPRINTS LTD is your seller. Products are fulfilled through suppliers and warehouses in different countries, including arrangements using Modalyst and TeemDrop.

Items in one order may arrive in separate parcels.

 

3. Delivery charges

Standard delivery: £1.99 per order.

Tracked delivery: £2.99 per order.

The applicable delivery charge is displayed at checkout before payment. Where checkout offers another currency, the transaction amount is shown before you pay.

Tracked delivery provides tracking and does not promise a faster service than standard delivery. We do not describe it as express delivery.

We will not add an unagreed delivery charge after purchase or charge you again simply because we split an order into parcels.

 

4. Processing and total delivery time

Our estimated total delivery time is 3–14 working days from placing your order.

This includes an estimated 1–3 working days for processing. Processing is not added on top of the 3–14-day total.

Working days are Monday to Friday, excluding relevant public holidays affecting the dispatch warehouse or delivery service.

Timing varies by product, warehouse and destination. Any different product- or destination-specific estimate must be provided before purchase. Contact us before ordering if you need delivery by a particular date.

 

5. VAT, duties and import costs

Our product selling prices include supplier VAT/import VAT costs that we bear in arranging fulfilment. We are not currently VAT registered; paying these costs is distinct from charging VAT as a registered seller on our own sale.

Other destination taxes, customs duties and carrier clearance charges can depend on the shipping route. Any charges payable separately by you must be explained before purchase. We will not treat undisclosed import charges as automatically your responsibility.

The delivery charge alone is not a worldwide guarantee that every border charge has been prepaid. Contact us before ordering if the arrangements for your destination are unclear.

 

6. Tracking

For tracked delivery, we provide carrier tracking details when the parcel is dispatched and the information becomes available. Updates may take time to appear.

Standard delivery does not promise tracking. Where an order is split, tracking information may be provided separately for each parcel.

 

7. Delays, loss and delivery problems

Contact support@puppiestopawprints.com if your order is late, lost, damaged or marked delivered but has not arrived.

We will investigate with the supplier or carrier and arrange the remedy required by law. Carrier disruption or customs checks do not remove your consumer rights.

For UK consumer orders, unless another period has been agreed, delivery must occur without undue delay and within 30 days of the contract. Further rights can arise where delivery is late, including cancellation and a refund where applicable.

Risk normally passes to a UK consumer when they or their nominated recipient takes physical possession. Different rules may apply if you independently appoint a carrier we did not offer. We do not require you to pursue our chosen carrier before we provide a statutory remedy.

 

8. Address changes and contact

Provide a complete, accurate delivery address and contact us promptly about corrections. Changes may not be possible once fulfilment has progressed. We will explain any practical limit or additional cost before you agree to a change.

Email support@puppiestopawprints.com or info@puppiestopawprints.com.

Returns are covered separately by our Refund Policy. Contact us for the appropriate return destination; do not automatically return goods to the dispatch address or registered office.