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Refund Policy
Refund Policy
Last updated: 1 November 2026.
Items bought from us at www.puppiestopawprints.com: You can change your mind and return an item within 30 days of delivery. Items must be unused, in the original packaging and in a resaleable condition.
Email support@puppiestopawprints.com with your order number first. We will send you the returns details, which may be a supplier address rather than ours. For a change of mind, you pay the return postage. If an item is faulty, damaged or not as described, or we sent the wrong item, we pay the postage and will offer a replacement or a full refund.
Refunds: Once we receive and check your return, we refund the item price to your original payment method within 14 days. Original delivery charges are refunded if the item was faulty or wrong. Banks can take a few extra days to show the money.
Items we cannot take back: Items made to your order, hygiene items such as toothbrushes once opened, and digital content once accessed or downloaded. Your statutory rights are not affected.
Your legal rights: This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Products from our affiliate partners: Some products link to partner websites such as Zooplus or Pooch and Mutt.
You buy those from the partner, so their return and refund terms apply. If you need help, email us.
Contact: support@puppiestopawprints.com
Effective date: 25/08/2026
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